At Geek Care, we strive to provide excellent service and customer satisfaction. If you are not entirely happy with your purchase or service, please review our return policy below for details on how to proceed.
1. Service Refunds
Refunds for services are available under the following conditions:
- Eligibility: Refunds are considered if the service was not delivered as promised or if the issue persists after our team’s attempt to resolve it.
- Request Process: To request a refund, contact us within 14 days of the service date. You must provide a detailed explanation of the issue.
- Resolution: Geek Care will evaluate the issue and, if eligible, either reperform the service or offer a refund.
2. Product Returns
If you purchased hardware or software through Geek Care, the following conditions apply:
- Eligibility: Returns are accepted for products that are unused, undamaged, and in their original packaging. Proof of purchase is required.
- Return Window: You may return a product within 30 days of purchase. After 30 days, we do not accept returns or provide refunds.
- Process: Contact our support team to initiate a return. Once approved, ship the product back to us at your expense. Upon inspection, we will issue a refund or exchange.
3. Non-Refundable Items
Certain services and products are non-refundable:
- Custom software or specialized services.
- Products damaged through improper use or handling.
- Services rendered that were fully completed and delivered.
4. Processing Time
Refunds are processed within 7-10 business days after we receive and verify the return or cancellation request. Refunds will be issued to the original payment method.
5. Contact Us
For questions or concerns about returns, please contact our customer service team at +1-808-767-8807
. We’re here to help ensure you have a positive experience with Geek Care.
Thank you for choosing Geek Care!